How To Manage Google Reviews

Google is not only a search engine, but it also provides you with business solutions by acting as a review management platform. Once you have set up a business, you will need to manage the Google reviews and here is how you can do it;

Simplify the Whole Reviewing Process

The more simplified your process is, the more likely a customer is going to leave a review. Customers don’t like to go through a lot of steps and pages to write a review, in fact, they will be frustrated and will opt to not giving a review at all. A small widget by Google will be enough to prompt the customers to leave a review before they leave your site. Being simplified in your review game makes your Google review management a lot easier.

Send an Email Asking For a Review

If a customer buys a product from your website but doesn’t leave a feedback or a review then you might ask them kindly for the feedback. You can easily manage the reviews of customers from a review management platform which means the tracking of the customers who didn’t leave a review after the purchase.

It is quite normal and nothing to be worried about as many people tend to use the product and take their time in giving feedback. You can always remind them of giving a review by reaching out to them via email so that they can be reminded and give a review on Google.

Assess the Feedback

Before going public with the reply on the feedback, you must assess the feedback on your own and see if it’s actually genuine or inappropriate. Online reputation is a very delicate matter and that reputation can be destroyed within seconds if you reply negatively to a review that is already negative. Internally solve or assess the issue before going out to the public. Not only this will assess your problems but if the feedback is actually genuine, you will be able to pinpoint a flaw and try to fix it in steps of providing flawless services.

Flagging Reviews

Once you have assessed and looked into the matter of feedback, you can flag a review as good or bad. Google gives you the option of flagging a review as helpful or not helpful but as an owner, you can control what is highlighted on your feedback menu. Flagging positive reviews as helpful will make them appear on top of your feedback page which attracts new customers.

Since there are positive reviews there will be negative ones; ones that are fraudulent, inappropriate, out of context or even abusive. You don’t have full control of what to do with these comments, but you can flag/report them so that Google can take steps so that it can be deleted. A small flag icon is shown which can flag the review as inappropriate which will link you to a new tab where you can state the reason for objection. If the objection is right then after Google’s assessment, the review will be removed.

Replying To a Negative Review

Replying to a positive review is as easy as something as simple as a thank you can is sufficient, but the real challenge lies when replying to a negative review. Managing your reviews is important and replying to them is just a part of it. If the problem seems genuine after assessing it internally, you must try to listen to the customer and apologizing at first even if the fault isn’t yours. Apologizing will cool the customer down and addressing them with their name is a cherry on top. Try to resolve their problem to the best of your abilities.

Chances are they will be solved by a simple walk-through however you must try to understand the issue they are having whether in using the product or something else. You can even reward these customers for their inconvenience by offering them to sign up on a test product you are launching. You can offer this to overly positive customer reviewers too.

Google has a very good business tool and with Google review management, you can easily manage and monitor your product reviews.

A quick guide about construction project management

Construction projects are extremely complex, with countless things that may go wrong. Hence, construction project management is a prime requirement, for a consistent flow of construction processes. This may include managing heavy equipment movers and ensuring that the entire project is completed within the expected time-frame. The job of a construction project manager is a diverse one.

On construction sites, there is usually a team of several construction project managers all working in unison. Their common goal is to complete the construction project efficiently and cost-effectively.

Everything you should know about construction project management

This article serves as a guide about construction project management, to give you a basic idea of what it is.

What is construction project management?

Simply put, construction project management is the basic foundation on which all construction projects rest. The prime duty of a construction project manager is to use several competencies and skills to navigate through a construction project. At the same time, a construction project manager will also make sure that a function connection between different teams is sustained on the work site.

If you want to be more specific, we can define construction project management as the regulation, supervision, and direction of a construction project starting from its development to completion. Ultimately, the goal of such a project would be to meet all the demands of a client. Once a construction project is completed, it should be viable both in terms of budget and functionality.

There are many different types of construction projects including residential projects, commercial, heavy civil, and industrial projects.

Where does a contractor come in?

Generally, a contractor of a construction project is chosen by the construction project manager after the completion of the design. Sometimes, however, construction project managers hire contractors in between the development phase. This selection process would depend on auctions with different contractors.

Three general methods are depending on which a contractor is chosen. These include best-value selection, qualification-based selection, and low-bid selection.

What are the principles of CPM (Construction project management)?

By now, you would know that construction project management is a complex field of work. Nevertheless, some basic principles remain the same regardless of the sub-type. Any new professional who is looking forward to entering this field should know these basic principles.

A construction project begins after the design phase is completed. Then, the project owner simply goes to a contractor looking for different. These bids include details of money that the project owner will have to transfer for the completion of the project.

In general, there are two types of construction project bids. These include:

Open Bid

In an open bid, all contractors are allowed to make different offers. These are promoted openly and are usually carried out in public construction projects.

Closed Bid

Usually, private projects rely on closed bids. In this, a bid invitation is sent to a chosen number of contractors after which the bid reviews.

The three methods of selection

Once a project owner has received the bids, he may choose the contractor based on one of the following three methods of selection: Low-bid selection, best-value selection, and qualifications-based selection.

Ending note

Construction project management is a very diverse and complex field. Trends may vary between the subcategories such as residential projects and commercial projects. Nevertheless, construction project management is a big responsibility. The managers often also have to take care of the safety of workers on the site, especially if they are taking help from rigging services DC on the site. After all, the presence of cranes and similar heavy machines can quickly become a hazard due to small mistakes.


Online Review Generation System And Other Ways Of Getting Online Reviews

If you sell online, you know that reviews are of paramount importance. In addition to using an online review generation system, there are plenty of many other ways in which you can get as many online reviews as possible. Some of these ways include:

Setting up profiles on multiple review sites

There is no way that people are going to leave you a review if you don’t have profiles in the sites that are relevant to your business. The first thing you should do is to do your research and find out the sites where your potential customers hang out.

The most common ones are: Yelp, Google Local, TripAdvisor, CitySearch, Angie’s List, and many others. You should create professional profiles that reflect your brand.

Ask your customers

Most of the average customers aren’t going to bother leaving a review, unless they are looking to leave a negative one. As long as you are providing a good service or product, you shouldn’t shy away from asking the customers to leave a review.

The best time to ask them is as soon as they have come into contact with your service or product. For example, when the diners visit your restaurant, you can send them a message on their phone asking them to review the restaurant. As mentioned above, most of them won’t have a problem with it, as long as you are providing a great service.

When you are asking the customers to leave a review, you should make it easy for them to leave one. You can do this by always including a link to the review site where you would want a review. This calls for you to include a link in the email and messages that you send to the customers.

Offer incentives

Most people are likely to do something when they know they are going to benefit from it. You should take advantage of this by giving rewards to the people that leave you a review. For example, Zappos hands out points or credit to the people that give a review.

There is no harm in doing that, especially at the start.

You should note that you should offer incentives for the reviews—you shouldn’t buy the reviews. You want authentic customer reviews from people that have used the product or service.

One of the tricks you can use is to offer points in your customer loyalty program. Also, consider having entries in a monthly or quarterly draw.

Follow up with them

While many customers won’t have a problem with writing a review when you ask them, there are a few that won’t do it due to time constraints. Others might forget about it. For you to ensure that you get as many reviews as possible, you should remind them that they are yet to make their voice heard.

All you need to do is to write a short message or email asking them to remember leaving a review. Studies show that over 50% of people are more likely to give a review when you remind them.

Make use of software programs

Many business owners avoid asking for reviews as they don’t have time to monitor them. You no longer have to worry about it as there are plenty of software tools in the market that can help you with that.

The tools help you with customer interaction and online review management. The tools notify the customers about their need to leave a review. They also provide an easy to use platform where the customers can leave reviews on all the platforms in one go.

This saves the customers time as they only need to write one review and it’s posted on multiple sites. This also provides you with many reviews on the many sites, which means increased reputation and more business on your side.

While there are many review management software programs, no two of them are the same. For you to have an easy time interacting with the programs, ensure that they are easy to use. The last thing you want are systems that are going to make your life difficult. Running a business is hard enough, isn’t it?

The system should also be easy to use on the side of the customer. The customer should be able to leave a review without any complication.

Commercial Steamer Repair: Tips On How To Properly Use The Steamer

Commercial steamer repair professionals report that most of the steamer problems come about as a result of improper use. Do you want your unit to last for a long time and also give you ideal services? You need to use it properly. Here are tips that will help you out:

Don’t add too much water

The most important component of steam cooking is water. The key to having great food is adding enough water. When you are using a steam basket on the stove, start by adding one or two inches of water to the pot. You should avoid adding too much water that it goes above the steamer basket when you place it in the pot. You should note that adding too much water leads to ruining of the meal.

At the same time, you should avoid adding too little water as it will lead to the burning of the pan. When you add too little water, the water is bound to boil way before you are done with cooking.

Don’t steam for too long

While many people use the steamer, most of them are unable to steam the food properly enough that everything remains hot and tasty. Most of the people end up steaming the food for too long which as you might guess, leads to food ruin.

When you are cooking vegetables or other related dishes, you should note that the two tend to finish cooking fast which might be too early than you need them.

When you are cooking such foods, you should simply switch off the steamer or heat source. Many people switch off the heat source but fail to remove the food from the pot. This is wrong. For you to prevent the food from continuing to cook when they are in the pot, you should remove them and place them in a bowl filled with ice water. This will prevent the food from getting too soggy.

Doing this has also been shown to help the vegetables to remain crisp.

Always boil the water first

When you are in a hurry, it’s common to be tempted to throw everything in the pot and let it cook fast. This is wrong as it often leads to a horrible dish.

For you to ensure that the food cooks properly, you should first boil the water then add your vegetables and other food items.

Once the water is boiling, you should then simply add your vegetables, close the lid and allow the steaming process to start. For you to tell the right amount of heat that you should use, experiment by turning the heat up or down while the food is steaming.

Get creative

The most common way of steaming food is using water, but you shouldn’t limit yourself to this. You should get creative. Instead of using plain water, try using chicken and vegetable broth. You can also add a little bit of lemon or salt to the water before it starts to boil.

Are you feeling adventurous? Add some herbs to the water. Some of the common ones that you can use include: rosemary sprigs, dill sprigs, sliced garlic, lemongrass, and any other that you might be interested in.

When you are experimenting with different materials, you might change the amount of time it takes for the water to boil, which changes the overall cooking time.

Keep the seal air-tight

Commercial appliances repair Northern VA professionals recommend that you keep the seal of the pot air-tight. This is to prevent the steam from escaping making it difficult to cook the food. When the seal isn’t tight enough, you not only end up with undercooked food, you also tend to use a lot of energy.

What You Need To Know About Quartz Countertops

In addition to Quartz countertops being tougher than marble, they are also less porous, harder, and appealing as granite. Are you thinking about installing these countertops in your home? There are plenty of things you should know about them:

They are ideal for kitchen use

When you are looking for pieces that will perfectly fit your kitchen, these are your go-to pieces. Since they are less porous than other pieces in the market, they tend to retain fewer bacteria, don’t stain or crack easily, among many other things.

For you to get the most from the pieces, you should buy the right ones. Different varieties of the countertops go at different prices and come at different qualities. It’s up to you to choose the ones that fit your home perfectly.

Quartz and quartzite aren’t the same thing

Many people confuse quartz and quartzite. One of the things you should know is that the two are very different. While quartz is an engineered material made with stone and resin, quartzite is a hard-metamorphic rock which a type of granite.

Quartzite originates as sandstone then transforms into quartzite in a process of high heating and pressurization. While the two are different, they are very durable; therefore, when you install them, you will enjoy having your countertops for a long time.

The countertops tend to scratch

While the countertops are tough compared to granite or marble, they aren’t a magical scratch-proof material. This means that the material is bound to scratch if you aren’t keen with your countertops.

Experts report that the susceptibility of the countertops varies depending on the color of the quartz. The darker the material, the more likely you are to scratch it.

For you to ensure that the countertops retain their look for a long time, you should protect the surfaces from damage. When you are cutting any substances on the surfaces, always have a cutting board in place.

There are plenty of quartz countertop varieties you can buy

Since the countertops are engineered, they come in different varieties for you to choose from. Due to the many options available in the market to choose from, many homeowners are confused about the best ones that they should go for.

If this is the first time you are installing the pieces in your home, you should get the input of a professional. The professional will help you in choosing a design that will not only look good in your home, but also last for a long time thus saving a lot of money in the long run.

The countertops are damaged by sunlight

While the pieces are tough, they can be damaged by sunlight. The damage is often extensive when the pieces are exposed to sunlight for long periods of time.

While your countertops will retain their look even when they are exposed to the sunlight every now and then, they are bound to get discolored when you install them outside or in areas where they are continually exposed to a lot of sunlight.

If your kitchen is allowing a lot of sunlight in, you should make a habit of covering the countertops up.

The countertops are easy to maintain

In addition to the countertops boasting durability and high performance, they are also easy to maintain. Since they are non-porous, they don’t stain easily. This means that even when there are spills, you have an easy time cleaning the surfaces as the spills don’t get deep into the surface.

While the countertops are easy to maintain, it doesn’t mean that you should mishandle them. When you are placing any hot materials on the surfaces, always protect the surfaces so that the pieces can last for a long time.

As mentioned above, you should cover the surfaces if your kitchen allows a lot of sunlight in.

Unlike granite countertops Raleigh NC and other materials, you don’t need to seal these countertops to keep them in good condition. Regular wiping of the countertops with a cleaner and polish is enough to keep the pieces looking great for a long time.

It’s common for the pieces to get damaged every now and then. When the damage happens, you should fix it as soon as possible.

Crane Rigging Services: Common Rigging Mistakes

Are you looking to lift heavy loads? While the process is usually straightforward, many people tend to make a lot of mistakes that put them at the risk of injury. Here are some of the most common rigging mistakes and how to avoid them as given by crane rigging services providers:

Doing rigging without the necessary training

When is the last time you did rigging? Have you worked with the crane and rigging equipment before? If you haven’t, you will be putting yourself in great danger when you try doing the lifting.

For you to be on the safe side you should take your time and invest in training. It’s rare that you will be doing the rigging work by yourself—you need people to help you out. Before you begin the process, you should take your time and invest in training.

Most of the companies providing the rigging machines and tools will be ready to provide you with the training, sometimes even for free. If you don’t have time to sit in a training class, you should consider hiring people who are already conversant with the rigging procedures.

You can find these people in the companies that provide the machines. The cool thing with hiring people from these companies is that you don’t need to worry about them being unqualified. Since the companies have already vetted them, your only task will be to show them what to do and the work will be done expertly.

Failure to use the right slings and hardware

This is usually common with people doing it for the first time. In most cases, the people will rent slings that are too delicate for the loads they are looking to lift. The end result—the load coming down and injuring the riggers.

When you are looking to rent slings and other related equipment, you should note that different slings are ideal for different rigging needs. There are slings that carry just a little bit of weight and others that carry a lot of weight.

You also should know that specific slings work together with specific hardware. For you to be safe and protect the people working on the site, take your time and find the right slings for your project.

If you aren’t sure of the right ones to go for, ask the experts working in the rental companies to help you out.

Failing to properly handle the rigging equipment

Some people will rent the right equipment, but fail to handle them properly. This is synonymous with having a Rolls Royce or any other prestigious car but fail to operate it the way it’s meant to be.

When you don’t take good care of the equipment you put them at the risk of coming apart when you are doing the lifting. Failing to handle the units properly also increases your chances of being asked by the rental company to replace the equipment.

For example, when the rigging services providers supply you with slings then you destroy them after just a short while, you have no way out, other than to replace them—from your pocket. As you might have guessed, this spikes your rigging costs.

Failing to pay close attention to the load weights

Did you know the weight of the load you are looking to lift has a great impact on the type of rigging equipment you go for? Many people doing rigging for the first time don’t know this. The load weight of the equipment will determine the type of crane you rent, the rigging materials you go for, among many other things.

In the event you rent a crane that is too weak to lift the load, the crane is not only at the risk of tipping over, it also can injure the people around. To avoid this, pay close attention to the load weight. If the load is too heavy, go for a powerful machine, and vice versa.

Failing to operate the machine properly

Some people will rent the right crane from the crane services MD providers, but fail to operate it properly. Improper operation of the crane not only puts the crane at the risk of getting damaged, it also puts the people working at the site at risk.

Do you want to protect the machine and the riggers? Hire an experienced and certified crane operator from a reputable crane company.